28Apr/09Off
Team Challenge
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 USA Parachutist Army Golden Knights Parachute Team Challenge Coin $6.00 Time Remaining: 3d 18h 1m |
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 Navy SEAL Team Challenge coin $18.99 Time Remaining: 6d 6h 13m |
 1st Cavalry Division Artillery Red Team Challenge Coin $18.00 Time Remaining: 16d 5h 11m Buy It Now for only: $18.00 |
 SPECIAL RESPONSE TEAM Police Department St Joseph Missouri Challenge Coin $15.00 Time Remaining: 6d 18h 54m |
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 SEAL TEAM Challenge Coin $28.99 Time Remaining: 18d 8h 21m Buy It Now for only: $28.99 |
Team Challenge
Overcoming Challenges on Remote Teams: Part 3
In my last two articles, we tackled a few challenges that remote teams face. Part 1 was focused on getting your remote team aligned. Part 2 on building cohesion.
In this post we'll focus on process.
For remote teams to maximize their effectiveness, they need to have disciplined processes in place. Here are some ideas you might consider:
- Establish a consistent routine for formal communications. This means having a regular meeting schedule and other systems in place to share information and coordinate initiatives. Make sure you are clear about the purpose of every meeting.
- Create email standards. It's easy to get bogged down in email overwhelm. A simple method to help streamline email usage is to have standards that everyone can agree to. For example, anyone in the "to" line has actions to take as a result of the email; anyone in the "cc" line is just on for FYI purposes.
- Implement the right meeting norms. For example, starting/ending meetings on time, having documents ready prior to the meeting, getting an agenda out to participants at least 24 hours in advance, calling in early to deal with the inevitable technology issues that conference call and webinar lines create, etc.
- Clarify the purpose of EVERY discussion. Often times teams talk in circles because they never clarify the purpose of a conversation upfront. This is even more challenging on remote teams.
- Utilize a step-by-step problem solving process. Teams continue to talk in circles when they don't follow a defined problem solving process. A simple 4-step process might include: (1) define the problem, (2) brainstorm about possibilities, (3) analyze the options, and (4) make a decision and evaluate its impact. On most teams, understanding the group's "personality" will help uncover blindspots that impact the problem solving process. For example, a team of fast-paced, results-oriented people often jump to solving problems and miss steps (2) and (4) in the process - brainstorming about possibilities and evaluating the impact of a decision to people, customers, business partners, etc.
- Decide how you will decide prior to making a decision. Will it be unilateral? by consult? by vote? or by consensus? Separate dialogue from decision making and ensure everyone understands how a decision will be made prior to making it. This will result in less conflict and turmoil resulting from unspoken expectations about how a decision will be made.
- Create clarity and accountability. At the end of meetings/calls, summarize decisions that were made, identify who has key action items, and determine what information needs to be shared with key stakeholders. Most of the time, teams end meetings without summarizing these key points. No wonder why communication breaks down so easily on remote teams.
Stay tuned for Part 4 where we'll discuss remote team leadership.
About the Author
Sal Silvester is the founder and president of 5.12 Solutions (five-twelve) and author of The Ultimate Goal Setting Guide and the forthcoming book Generating Team Member Commitment: The 4 Essentials for Emerging Leaders to Get it and Keep it.
Working with teams and leaders is Sal's passion, and his unique perspective has been nurtured through his experience over the past 19 years as an Army Officer, an executive at Accenture, and founder of 5.12 Solutions. He has led and managed teams in the desert of Kuwait, the mountains of Turkey, and in the offices of many clients on process improvement, organizational change, and training projects.
You're at your stadium ready to watch a game against your least favorite team when a challenge arises...>?
a group of fans of the opposing team sits down and surrounds you. How do you react if they start to bad mouth your team?
Are you passive, ignore them, challenge them, argue....?
Well, I was in a similar situation, only on the road @ Denver in 2007. These teenage Bronco fans were really annoying towards my friend and I. They talked a lot of smack, so I can honestly say through experience that I go right along with it. Every time they made a comment, I replied. They tried to get on my nerves when our Special Teams didn't return it past the 20, I said, "That's the normal, but we'll still score a TD as always!" It went back and forth. When Favre threw the game winning TD in Overtime to Greg Jennings, I turned around and knew I didn't need to say anything else. Their expression was priceless.
So to answer your question, I challenge them. I don't start it though, I only follow. If they want to start something, I will not hesitate to challenge them.
SpiderBite Versus GUNNS4HIRE: Zombies Team Challenge Match #1 with Live Commentary